Distance selling agreement
On this website, the seller of the offered goods and services is SIA Re:Create, registration No. 40203442144, legal address: Kurbada iela 1a-23, Rīga, LV-1009, contact e-mail: info@volora.eu (hereinafter the Seller), and the person placing an order (hereinafter the Buyer) enter into the following Agreement.
The Seller undertakes to sell and deliver to the Buyer digital products (files) in accordance with the Buyer’s order placed on the VOLUME platform at volora.eu.
The subject of this Agreement is digital content: manufacturing and design files generated from the Buyer’s volume design in the online tool (for example STL, STEP, DXF, SVG, nest layouts, cut lists, print patterns and other export formats available in the catalogue), as well as optional package purchases of such files.
Ordering, delivery and payment
The Buyer places an order through this website by selecting the required export formats and confirming the order. Payment is made using the payment tools integrated into the online shop (card / online banking via the payment service provider) or by other means expressly offered at checkout.
An invoice may be issued electronically and is valid without a handwritten signature.
After successful payment, the Seller provides the digital files for download in the Buyer’s account on the website and/or by other electronic means indicated in the order flow. Delivery of digital content is usually available within a short time after payment confirmation; if preparation takes longer, the Buyer is informed.
No physical shipment of goods is included unless expressly agreed otherwise in writing.
Nature of the product
The files are created according to the parameters and design the Buyer configures in the VOLUME generator. They are intended for the Buyer’s own production or further use at their own risk. The Seller does not manufacture physical climbing volumes under this Agreement unless a separate manufacturing service is agreed.
Compatibility with specific CNC, CAD or other software, tools or materials is not guaranteed beyond the format descriptions published on the website.
Right of withdrawal
Under applicable consumer protection rules, the Buyer who is a consumer generally has the right to withdraw from a distance contract within 14 calendar days without giving any reason.
Important for digital content: the right of withdrawal does not apply (or is lost) where:
- the digital content is supplied on a non-tangible medium and performance has begun with the Buyer’s prior express consent and acknowledgement that they thereby lose the right of withdrawal; and/or
- the goods are made to the consumer’s specifications or clearly personalised (the export files are generated from the Buyer’s individual design).
By completing payment and starting the download or opening the purchased files, the Buyer confirms that they request immediate supply of the digital content and acknowledge the loss of the right of withdrawal where the law so provides.
Where withdrawal still applies and is validly exercised, the Seller refunds the amount paid for the unused digital product within the statutory time limit, using the same means of payment unless otherwise agreed.
Quality and liability
The Seller shall remedy defects that are the Seller’s responsibility in accordance with applicable law. The Buyer is responsible for checking that the selected formats and design parameters match their intended use before ordering.
Except as required by mandatory law, the Seller is not liable for consequential losses arising from the Buyer’s production process, material choice, machine settings or misuse of the files.
Data processing
By submitting the information required to place an order, the Buyer confirms that they have read and agree that their data will be used so that the Seller can accept the order, process payment and deliver the digital files, in accordance with applicable law. Order-related notices may be sent to the e-mail address provided by the Buyer.
Further information on personal data processing is available in the website’s privacy information (when published) or upon request at info@volora.eu.
Final provisions
This Agreement is governed by the laws of the Republic of Latvia. Disputes shall be settled by negotiation; failing that, by the competent courts of Latvia, without prejudice to mandatory consumer jurisdiction rules.
The Latvian-language version of this Agreement may be provided for convenience; if there is a conflict with a translation, the version designated by the Seller as authoritative for the relevant market shall prevail, subject to mandatory law.